![]() ![]() ![]() In this section, we would like to dig and collect the insight: ![]() We adjusted the specific questions based on the previous experience of whether the users booked the ticket offline or online. We started with general questions (demography, tech-savvy behavior, etc) and ended up with specific. User InterviewĪfter we made the research plan, we arranged the interview questions. Targeted User: Watch in the cinema this year (2021) and use the ticketing booking application previously. Research Process: In-depth interview with 5 participants How do users experience the same product at a previous time?.Research Objective: Obtain an understanding of users’ needs and their pain points.User Objective: User can have a good experience and satisfaction in the application. ![]() The structure of our research plan came as follows:īackground: Taken from my experience using the other ticket platform that wasted a bit of time searching for the ticket ordered and our fondness to watch movies, bring us to make an app that can be accessible and time-efficient for users. In the design process, research is the foundation for creating a good design because we know what the user needs and how we solve their problem. UX RESEARCH PROCESS Research Planįirst, we made a research plan. I did much in research and he did the design but we were helping each other. This is our very first own project and we make a good collaboration afterward. Eventually, an idea came up in our mind to make a ticket booking platform for movie lovers and non-ones. We like to watch movies and also based on my experience using the other ticket platform but ended up with frustration when searching the ticket I ordered due to hidden appearance. A few months ago, I considered making a project with my friend, Hary. But in 2021, it has been up and giving a good signal that people tend to watch their favorite movie again in the cinema since many new titles in 2021 come up ( ), *call all Marvel fans. Who likes to watch movies? The pandemic hit us in 2020 resulting in a decrease in revenue and growth of cinema ticket orders around the globe, especially in Indonesia. It is fun, entertaining, and drains emotion. Please read our FAQ page before contacting us to see if the answer you need is there.Problem Background and why I did this: Movie. We do receive a high volume of e-mails and so cannot guarantee an individual response to all communications. We consider all comments to review and improve our levels of service and facilities. We are interested in your comments and read every e-mail. National Amusements is the parent company of ViacomCBS.Ĭustomer Services can be contacted by completing the form found here. Based in Massachusetts, National Amusements is a closely held company operating under the third generation of leadership by the Redstone family. National Amusements delivers a superior entertainment experience in cinemas around the world under its Showcase, Multiplex, Showcase Cinema de Lux and UCI brands. Showcase and Showcase Cinema de Lux are owned and operated by National Amusements, Inc., a world leader in the motion picture exhibition industry operating 816 screens in the U.S., U.K., Argentina and Brazil. Showcase and Showcase Cinema de Lux are committed to providing you with the ultimate film-going experience. ![]()
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